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Support

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Support 2018-05-31T16:59:23+00:00

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FAQ

Check out the Video Tutorials on YouTube

Tutorials

Visit JIRA to find support and feature requests

Service Desk

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Genohm’s Service Desk is a platform used by SLIMS Customers to report bugs and suggest new features. This service runs on the JIRA platform developed by Atlassian.  Genohm’s JIRA platform is directly hosted within the Genohm private network on dedicated servers.  Atlassian has no access to Personal Data or other kinds of Data that Customers provide when they use Genohm’s Service Desk.  Genohm only requests data necessary to provide Service Desk support for its Customers. Genohm does not share any kind of data relating to Customers with Atlassian. If you want to know more about the Data Protection environment at Genohm and about your rights, please refer to the Data Protection at Genohm page.

If you want to know more about Data Protection at Genohm, we suggest that you read our Privacy Policy